Accessibility Statement for AI Customer Service

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At intelinfo Ltd, we are committed to ensuring that our AI customer service platform is accessible to all users, including those with disabilities. We believe in the principles of inclusivity and strive to provide an equitable experience for every individual who interacts with our services.

1. Commitment to Accessibility

Our goal is to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which provide a framework for making web content more accessible to individuals with various disabilities. We continuously assess our platform to identify and mitigate barriers to accessibility.

2. Accessibility Features

We have implemented several features designed to enhance accessibility:

• Keyboard Navigation: Our AI service can be fully navigated using keyboard commands, allowing users who cannot use a mouse to access all functionalities.

• Screen Reader Compatibility: We ensure that our platform is compatible with popular screen readers, providing alternative text for images and descriptive labels for interactive elements.

• Adjustable Text Size: Users can modify text size and contrast settings to improve readability according to their personal preferences.

• Multilingual Support: To accommodate diverse users, our AI service offers multilingual capabilities, ensuring that language does not hinder accessibility.

3. Continuous Improvement

Accessibility is not a one-time endeavor; it is an ongoing process. We are dedicated to continually enhancing our AI services by soliciting feedback from users with disabilities and conducting regular audits to identify areas for improvement. This proactive approach allows us to adapt to evolving standards and best practices in accessibility.

4. Reporting Accessibility Issues

We recognize that despite our best efforts, there may be instances where users encounter accessibility challenges. We encourage users to report any accessibility issues by contacting our support team at [Insert Contact Information]. Your feedback is invaluable in helping us improve our services.

5. Legal Compliance

Our commitment to accessibility aligns with the Americans with Disabilities Act (ADA) and other relevant legislation, ensuring that our services meet legal requirements while exceeding expectations for user experience.

6. Contact Us

For any inquiries regarding our accessibility efforts or if you need assistance while using our AI customer service, please reach out to us at:

[Insert Contact Information]

Conclusion

At [Your Company Name], we believe that accessible technology is a fundamental right. We remain steadfast in our commitment to creating an inclusive environment and providing exceptional service to all users, regardless of their abilities. Thank you for your continued support as we work towards a more accessible future.